Peter served as VP of AT&T until October 2022. Peter joined AT&T in March 2007 as the Customer Services General Manager in support of the EMEA business, before transitioning on assignment to the US in 2011 to lead the Service Management team supporting the Financial Services Signature Client Group. From May 2012 he had operated in support the Executive Vice President of Global Customer Service as the Executive Director – Chief of Staff and Program Management. Since September 2014, in the role of Vice President, he leads Global Enhanced Customer Service Management teams located in 30 countries across 4 regions.
Peter has 25 years of management and leadership experience, 14 of these within the telecoms industry. Following a decade with the British military, Peter chose to pursue a civilian career, which started in Chase Manhattan Bank’s project management team. Peter subsequently entered the technology sector as an account manager with Avaya’s (then Lucent Technologies) Value Added Reseller channel in London, UK. Here he was instrumental in securing new business opportunities and winning major bids for voice solutions, particularly in the City’s niche legal market.
On joining WorldCom’s Global Accounts segment in October 2000, Peter initially assumed responsibility for the front office implementation teams in EMEA.
On joining AT&T in 2007, Peter served as the Customer Service General Manager in EMEA with responsibility for the customer experience across a broad portfolio of AT&T’s global managed services clients before taking up his assignment in the United States in support of AT&T’s financial services clients.
Peter also served as the executive sponsor of AT&T’s Aspire Mentoring Academy in EMEA which fosters and encourages high school students to stay in education and acquire skills pertinent to the work place. Aspire is currently active with AT&T in 11 locations outside the USA.
In addition to his commercial, customer relationship and leadership skills, Peter holds an Honours Degree in History & Political Science (BA Hons) from the University of Birmingham in the United Kingdom, and a Diploma in Financial Management (DipFM) with the Association of Certified and Chartered Accountants (ACCA). He is a member of the UK’s Institute of Directors (IoD). When not at work, he enjoys running, outdoor pursuits and history.